Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return, or 14 days to return upon in-store purchase for store credit or exchange ONLY.

To be eligible for a return, your item must be in the same condition that you received it (free of cigarette smoke, pet dander, etc), unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. This policy applies to in-store purchases also.

To start a return, you can contact us at about.agallerie@gmail.com. Please note that returns will need to be sent to the following address: 400 Main Street, Natchez, MS 39120 or brought in-store.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. It is under our discretion whether we believe your item is eligible for a refund depending upon its condition. 

You can always contact us for any return question at about.agallerie@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and do our best to make it right.

Exceptions / non-returnable items
All jewelry sales are final and we cannot accept returns on sale items or gift cards.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at about.agallerie@gmail.com.

 

ADDED 7/5/2026

At A Gallerie, our customers mean everything to us. If a customer is ever unhappy with a purchase, we genuinely want the opportunity to make it right whenever possible, especially when approached in a positive nature… We are all human here and will reciprocate the energy given to us. While we do have an established and readily available Refund Policy to ensure consistency and fairness for all customers, our goal has never been to hide behind a policy or create an unpleasant experience. Rather, we strive to treat every customer with kindness, understanding, and respect when it is also given to us.

Our published Refund Policy is simply our standard business policy and is available at all times for complete transparency. It is not intended to discourage conversations. If you ever have questions about a purchase or our policies, we are always happy to explain them further and work with the customer whenever we can.

You can shop our collections anytime at A Gallerie Online, and you can review our complete Refund Policy here: Refund Policy.

Thank you for supporting A Gallerie. We appreciate every customer who chooses to shop with us, and we are committed to providing a shopping experience that is both enjoyable and transparent. We are always just a phone call, message, or visit away if we can help.